policies – VX Tuning | The Best LED / HID Headlight & Lighting Upgrade for you VW/Audi

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Vehicle Specific
Assemblies
Replacement Lenses
Lighting Accessories
HID/LED Components
Wire Harnesses
Gifts

policies

Disclaimer

All sales are final. Use of this product is voluntary and the user accepts all responsibility for correct use and installation. Some parts may not be legal for street use. The manufacturer and the retailer make no guarantees for incorrect use. The user agrees that by installing any of the products, the manufacturer and the retailer are not liable for any damages or injuries that may occur from the use of parts. The manufacturer and the retailer are not responsible for installation costs or any other costs associated with their parts. Please refer to manufacturer’s warranty for post sales support. Some products are Euro-spec or Asia-spec which may need modification for installation and may not conform to US-specs. We always recommend professional installation if you do not have the experience or knowledge to do so. We are not responsible for installations costs or any other fees associated with our products. The products sold by VX Tuning LLC are intended for show and off-road use only. By buying, you agree you have read and understood these terms and agree to our sales policy. VX Tuning is not affiliated with any automobile manufacturers. Manufacturer names and/or part numbers are used only for identification purposes. VX Tuning continually checks and updates the information provided on its website. Despite thorough checks certain data may have changed since posting on the site. The company can therefore not assume any liability or issue any guarantee for the information provided being current, correct or complete. All images shown in our web store are taken by VX Tuning otherwise noted. Lighting Products: We completely understand that you have worked hard for your money as well as we have to ensure you a great product, so if anyone tries to screw you over if something goes wrong, we would understand how you would feel as we would not want that ourselves. We stand behind all of our work. All our Morimoto headlight build components carry worry free individual manufacturers warranties directly through TRS (TheRetrofitSource). We are able to help process these warranties if the items were purchased from us, and you are the original owner. Our craftsmanship warranty is guaranteed for 12 months. What that means is as long as you own the lights for that period of time, we’ll make any needed repairs, fixes or adjustments should something fail or go wrong with our specific services or labor. Excludes glass lenses. Customer is responsible for shipping the headlight/s back to us for any work needed to be done under warranty. We will not ship a new assembly under any circumstance if headlight needs to be repaired or worked on under warranty, unless it arrives broken. Therefore, all warranty work must be done in the original headlight purchased. Our VXT HID Kits, carry a one year warranty against any manufacturer defect. Diagnostic, HID component or otherwise vehicle system related issues, function-ability & any component specific related malfunctions are NOT covered by our warranty. Now there are definitely some exceptions to this warranty so people cannot just randomly take advantage, and here are the reasons: · If the client decides to open his/her headlight · If the client tampers with the seal anywhere on the lights · If the client sends the headlights to another retrofitter · If the clients’ headlight have been sold or given away (Buyer must take care of all shipping costs) Some regions tend to have a very humid environment so therefore condensation may be subject to form. This situation is normal as this product is designed to disperse condensation. In case condensation does not go away, product will have to be dried using another method. We are not responsible for these types of situation and cannot offer any type of warranty or refunds. Some regions experience severe weather conditions and can cause such inevitable condensation. The products sold by VX Tuning LLC are intended for show and off-road use only. Headlight Lenses: Glass Lenses: Due to the nature of glass material and the production process, our glass lenses may have minor imperfections hard to capture by camera (miniature scratches, bubbles) which is normal for the product. They will not affect the light output nor its functionality, guaranteed. We offer a DIY video in our home page which should help with the installation of our lenses, however, we always recommend professional installation. All of our lenses are sold in pairs (Left & Right) otherwise noted. There is absolutely NO refund or returns accepted once lenses have been installed or test fitted. We are NOT responsible if buyer breaks or damages the lens before or during installation, unless package arrives damage and we are notified no more than 24 hours after delivery. Audi A4 B7 Headlight Lenses: Our Audi A4 B7 headlight lenses look and feel like OEM Lenses. However, our lenses have 3 mounting holes that help secure the trim bezel. One of the 3 screw holes is slightly bigger, so it will not allow for the original screw to fully tighten. By using only 2 screw holes, it will help the bezel stay in place and will not move at all. Once the lens is seated, it will compress against the bezel making it tight and not allowing it to move. You can also add a tiny drop of hot glue, and while it cools down, you can screw the original screw in, and that will also solve the issue. If you would still like to add a screw, you can simply use a screw next size bigger than the original, which can be found in any hardware store. If by any chance, the screw hole for any reason might be smaller, you can simply make the whole bigger by screwing in the original screw in and out couple of times until it is easy to screw in. Other than that, lenses will feel and fit just like OEM. For questions or any problems with an order, a product, a delivery or anything else related – please contact us directly at sales@VXTuning.com. We are there to help you. By buying, you agree you have read and understood every detail explained on these terms and on the description of the product.

Payment

We accept the following Payment methods:

PayPal – Needs to be a verified PayPal address.(Please understand that we reserve the right to refuse PayPal and credit card payments from countries without US / Europe PayPal verification.Please contact us at sales@VXTuning.com before placing an order.)
Money Order or Check to:
VX Tuning
5820 N Cage Blvd
Suite 11
Pharr Texas 78577

8.25% sales tax is applied to all orders shipped to Texas

Please be advised that the order cannot be modified after checkout has been completed.
Once checkout has been completed for an order, the order is immediately sent to our warehouses for packing and shipping.

We only ship to verified PayPal or Credit Card addresses. Please make sure your PayPal address is verified before sending payment. We cannot change any address after checkout has been completed. Please make sure you submit your correct address!

Shipping

All items will be sent as soon as the money is received and cleared. They will be safely packaged and will withstand any problems that may arise during transit.

We ship regularly via FedEx Ground. International orders are shipped via USPS. Requests for other methods can not be accepted.

We only ship to verified PayPal or Credit Card addresses. Please make sure your PayPal address is verified before sending payment.

Any free shipping offers indicated on VXTuning.com include no-charge ground shipping to customers in the lower 48 states. Standard shipping rates will apply to all other customers. Insurance is not included on our shipments. Customer can request insurance for an additional cost. Please contact us for more details before purchasing.

We are not responsible for service transit time once the item is shipped out.

Unfortunately we do not offer a local pick up.

Please allow up to 2-3 business days after payment is received for your order to be processed before shipping.

Once item has been shipped, you will receive an email with tracking information.

Due to unexpected situations it may happen that an item is not in stock or on delay. But please be sure all purchased items will be delivered or full refund given!

INTERNATIONAL SHIPPING:

For international orders, please contact us first before placing an order so we can get you an exact shipping quote.

International customer are responsible for all brokerage fees, taxes and duties – which may be charged upon delivery. Please contact your local shipping agent to determine your estimated taxes and duties. We can not lower the value of any invoice, because it is illegal and shipping insurance is not covered for the full amount.

International Shipping rates do not include insurance costs, If you wish to add insurance to a package please let us know when you inquire about a shipping quote. Items shipped without insurance, will not be covered by VX Tuning nor take any responsibility for it. In case item is lost or damaged, buyer will need to contact the shipping carrier for further assistance.

International orders may take up between 10-15 business days via USPS First Class mail, and 6-10 via USPS Priority Mail.

We are not responsible for service transit time once the item is shipped out.

By buying, you agree you have read and understood these terms and agree to our sales policy.

Returns

We are not responsible for falsely ordered items. Buyer is responsible to make sure the item is correct one for its application. If you have any doubts, please search the forums for your particular vehicle and learn about the part first. Due to numerous options and custom setups, we cannot provide 100% background and fitment for every vehicle ever made.

You may return any new, unopened items within 5 days of delivery for a full refund minus the restocking fee and shipping costs.

Return Shipping Address:

VX Tuning
5820 N Cage Blvd
Suite 11
Pharr Texas 78577

Any domestic orders that are returned to VX Tuning as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee. Any international orders that are refused or returned to VX Tuning may be subject to additional charges for shipping, handling, duties, fees and taxes. All international returns must be shipped with duties, fees, and taxes prepaid by the sender. VX Tuning reserves the right to refuse delivery of packages that require payment of duties, fees, and taxes that have not been prepaid by the sender.

Returned items must not have any signs of use (incl. installation), abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.

Returned merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means.

We are not responsible for any losses in the mail while returning merchandise. Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender’s cost.

Buyer is responsible for all return shipping charges, and return costs are not refundable.

If you’ve received a damaged and/ or missing item, you MUST contact us within 5 business days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken items until the shipping carrier completes the investigation. If you fail to report damaged and/or missing items in your shipment within 5 business days of receiving the package, replacement items will not be shipped out under any circumstances.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or manufacturer defect item , etc.).

If you do not receive your package and the tracking information shows that the package has been delivered you must notify us right away so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement parts will not be sent until the shipping carrier terminates the tracer request and grants permission for replacement product to be shipped. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country’s time requirement that has been set forth. Please note that this is the policy of the shipper and not of VX Tuning.

VX Tuning does not guarantee that any packages will be credited by the shipping carrier until this process is complete.

You should expect to receive your refund within three weeks of return shipment. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We charge a restocking fee of 20% on all orders that are refunded or any deposits made, no exceptions.

If you need to return an item, simply contact us at sales@VXTuning.com within 5 days of delivery. No exceptions. We cannot accept any return without permission.

By buying, you agree you have read and understood every detail explained on these terms and on the description of the product.

Privacy Notice

VX Tuning respects your privacy

The protection of your privacy in processing personal data and the security of all business data is our prime concern and which we take into consideration in our business processes. We process personal data collected during your visit to our web site confidentially and solely in accordance with the statutory provisions. Data protection and information security are a part of our corporate policy.
VX Tuning website can contain links to other providers not covered by this data protection declaration.

Collecting and processing personal data

When you visit our website, we save the name of your Internet provider, the website from which you came to us, the pages you visit on our website, as well as date and duration of your visit.
Other personal data are only collected if you give them to us, e.g. in registering, taking part in an opinion poll, making an inquiry or to implement a contract.

Use, purpose and communication of personal data

VX Tuning uses your personal data for technical administration of the website, customer administration, product questionnaires and marketing only in the scope necessary for these purposes. We do not communicate your data to third parties outside Volx Tuning without your consent.

Security

VX Tuning undertakes technical and organizational security measures against the manipulation, loss, destruction, access by unauthorized people or unjustified disclosure of your data administered by us.
Our security measures are continually improved and adapted in line with technology developments.

Selection option

We would also like to use your data to inform you about our products, and maybe to ask you about them. Participation in these campaigns is of course voluntary. If you do not agree, then you can send us a message at any time so that we can block or delete the data. An e-mail to the address in our masthead is sufficient. You will find further information on the corresponding local webpage.

Contact

Please contact us at sales@VXTuning.com if you have any suggestions or complaints about the processing of your personal data. If we have saved erroneous information despite all our efforts to ensure the correctness of data, then we will correct these at your request.

📍 2112 W University Dr #443

Edinburg, Texas 78539, USA

☏ 956-524-2020
✉ sales@vxtuning.com
Mon-Fri: 9AM – 5PM CST

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